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Returns

 What is your return policy?

You can return your ordered, unused items, that are not worn or washed within 14 days with the labels attached and in their original package using our return form.

I received a faulty item, how to return it?

You can return faulty items within 14 days after you received them. Get in touch with our customer service by sending an email including pictures to support@janelushka.com.

How can I return my order?

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Can I exchange an item?

Sometimes you just have to try an item on to see how it looks on you. If you need a different size use the same steps and form as you would if you’d return the items, to exchange an item. However, to be absolutely sure the item(s) will not sell out in the meantime, we suggest returning the items you want to exchange and place a new order to make sure you receive the items you want.

Have you received my returned order?

As soon as we’ve received your returned items we’ll process it within the first working day. It takes a maximum of 14 working days to process your return. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via support@janelushka.com

When will I receive my refund?

As soon as we’ve received your returned items we aim to process it within the first working day. It usually takes a maximum of 14 working days to process your refund. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via support@janelushka.com