Which payment methods are available?
At the moment we offer the following different payment options:
- Visa card
- American Express
My payment has failed. What do I do?
If your payment failed after you went through the payment procedure you’ll get a notification. We suggest trying the following things first: deleting your cookies and cache data, using a different browser or using a different payment method. If none of this works, please contact our customer services: firstname.lastname@example.org
If the purchase amount is shown on your bank statement, however the order still seems to have failed? Contact our customer services right away by sending an email with the screenshot of the payment to email@example.com, so that we can start processing your order.
Is it safe to pay online at Jane Lushka?
Placing an order with us is always safe. The privacy and the security of your data is our top priority. We use SSL-technology (Secure Socket Layer). Furthermore, both us and the bank/ PayPal will validate and approve each customer to maintain security.
I’m looking for my invoice, where can I find it?
You can find your invoice in your account and in the email you received containing the order confirmation. If you can’t find the invoice in your account nor the confirmation email please contact our customer service via firstname.lastname@example.org so we can (re)send it to you.
I returned an item, when will I receive my refund?
Within 14 working days after we received your return we will refund your money using the same payment method you used to pay the order with.
What is VAT?
VAT or Value Added Tax, are the taxes paid on top of the value from sales of products or services. Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from outside of the EU, it will be paid in the form of import duties.