Deliveries

Deliveries

How can I track my order?

You can check the status of your order via the page "Where is my order?" listed in our Footer.

You can track your order live by entering your email, phone number or order number.

What are the delivery costs?

For all EU countries is Free shipping for orders above 149,95€

Standard delivery 3-5 working days - 4,95€

Express delivery 1-2 working days - 9,5-€

The rest of the world:

Standard delivery 3-5 working days - 12,95€

Express delivery 1-2 working days - 19,95-€

What is the delivery time?

The standard delivery time with DHL Express is 3-5 working days.

If you choose for an express delivery, you will receive your order within 1-2 working days.

I have not received my package yet?

We aspire to get your order to you as soon as possible. If the delivery takes longer than you’d expect, we first suggest checking the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

If the estimated delivery time didn’t change and your address is correct, please check your email again to see if you received a message from the shipping company.

The package may have been delivered to your neighbors address or your delivery window may have been rescheduled.

Still can’t find the whereabouts of your package? Get in touch with our customer support via support@janelushka.comto get your order to you as soon as possible.

I’d like to change the shipping address of my order?

Please contact our customer service as soon as possible. We will try our best to get our hands on the package before it leaves or warehouse to change the address.

Keep in mind that as soon as the order has been paid for and is completely processed, we unfortunately can’t make any changes anymore.

My package has not been delivered yet?

We first suggest checking the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. If the estimated delivery time didn’t change and your address is correct, please check you email again to see if you received a message from the shipping company. The package may have been delivered to your neighbors address or your delivery window may have been rescheduled.

Still can’t find the whereabouts of your package? Get in touch with our customer support via support@janelushka.com to ensure a quick delivery of your order.

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Free shipping for orders above € 149,95

Free returns within 14 days

Delivery in 1-3 working days