If your payment failed after you went through the payment procedure you’ll get a notification. We suggest trying the following things first: deleting your cookies and cache data, using a different browser or using a different payment method. If none of this works, please contact our customer services: firstname.lastname@example.org
If the purchase amount is shown on your bank statement, however the order still seems to have failed? Contact our customer services right away by sending an email with the screenshot of the payment to email@example.com, so that we can start processing your order.